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      ["heading"] => string(26) "Community Network Services"
      ["intro"] => string(199) "By using c2b2's specialist remote infrastructure support, logistics service supplier, CNS has achieved optimal stability and improved operational service standards across its Oracle middleware stack."
      ["sub_heading"] => string(9) "About CNS"
      ["sub_intro"] => string(388) "Community Network Services (CNS) provides services to the air and maritime logistics industries, facilitating trade through EU frontiers. As a Customs approved Community System Provider (CSP), with direct connections to CHIEF and UK ICS, CNS delivers solutions and processes that enable regulatory compliance, customs release, and the efficient movement of cargo through the supply chain."
      ["text"] => string(759) "

Like many of our infrastructure support clients, CNS initially approached c2b2 on a troubleshooting engagement when performance issues in the middleware stack threatened business continuity.

Because CNS services are critical to international logistics fulfilment, system stability is an operational priority, but an essential hardware upgrade - and the subsequent need for configuration of the Oracle Service Bus - led to recurrent performance problems.

Working with the in-house team, our consultants not only provided the expertise to perform root-cause analysis and resolution, but then created a bespoke remote support framework to provide the reassurance and services CNS needed to maintain their middleware operations.

" ["challenge"] => string(873) "

The key challenges faced by CNS were that their in-house team needed Oracle specialists who not only understood the OSB, but who had experience and expertise in delivering solutions across complex infrastructure.

Whilst their in-house team were highly skilled, it was clear that their infrastructure support strategy required the reassurance of comprehensive 24/7 cover. The challenge was to find a support partner who could fully align its service to their specific business needs, and whose remote team had first-hand knowledge of their infrastructure.

  • Performance issue investigation
  • OSB product expertise
  • System stability analysis
  • Staging and production environment alignment
  • Configuration best practice
  • 24/7 support for business-critical applications

 

" ["challenge_brief"] => string(189) "
  • 24/7 support for business-critical applications
  • System stability issues
  • Issues with staging and production environments not being in alignment
" ["solution"] => string(922) "

Following an extensive discovery of the systems architecture by our consultancy team, we implemented measures to achieve a stable, reliable and scalable Oracle environment, which was not only optimised for operational performance, but which could be more easily managed by their in-house team.

  • Comprehensive Oracle infrastructure Health Check
  • Troubleshooting investigation across the stack
  • ​Performance tuning and configuration
  • 24/7 support service provision

With successful rectifications in place, and having first-hand knowledge of CNS business operations, the consultancy team worked directly with our support services to establish a bespoke framework for the operational environment. CNS have not only gained the reassurance of 24/7 support, but know that whoever they speak with knows their infrastructure and their business priorities.

" ["solution_brief"] => string(215) "
  • Comprehensive Oracle infrastructure Health Check
  • Troubleshooting investigation
  • Implementation
  • ​Performance tuning
  • 24/7 support service provision
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Community Network Services

About CNS

By using c2b2's specialist remote infrastructure support, logistics service supplier, CNS has achieved optimal stability and improved operational service standards across its Oracle middleware stack.

As a result of having c2b2 middleware support in place, and expert consultants available on call, CNS has seen an increase in our availability, and an improvement in the stability of CNS service products. We’re now able to provide the service that is expected by our customers by utilising a reliable and secure middleware environment.
Ian Troise, Systems Manager at CNS
download case study

Like many of our infrastructure support clients, CNS initially approached c2b2 on a troubleshooting engagement when performance issues in the middleware stack threatened business continuity.

Because CNS services are critical to international logistics fulfilment, system stability is an operational priority, but an essential hardware upgrade - and the subsequent need for configuration of the Oracle Service Bus - led to recurrent performance problems.

Working with the in-house team, our consultants not only provided the expertise to perform root-cause analysis and resolution, but then created a bespoke remote support framework to provide the reassurance and services CNS needed to maintain their middleware operations.